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We’ve been serving our customers and local communities for over 90 years, proudly celebrating our dedication to safety, integrity and customer service.
We want you to be informed of important safety precautions when using propane in your home or business. Improper installation, maintenance, or use of gas-burning appliances, piping, and venting can create dangerous conditions. This notice identifies potential hazards and provides information on how to be safe around propane and propane installations.
Propane gas has no odor, however there is a harmless chemical called mercaptan added to give it a distinctive “rotten egg” smell. Know the procedures to take if you smell propane in or around your residence or business. Know the symptoms of carbon monoxide poisoning and procedures to follow if symptoms exist. Please ensure all occupants of your residence are able to smell propane and can read and understand the enclosed information. Gas detectors can be purchased as an additional measure of security to detect the presence of propane.
Please be aware that only qualified technicians are permitted to work on your propane system. This includes installing valves and regulators, reconnecting piping, and placing the system back in service if interrupted or disconnected for any reason. For your safety, if your propane system has been interrupted, which also includes running out of gas, we ask you to call us to check your system and allow us to relight any pilot lights.
Your propane gas gauge is located under the dome at the top of the tank. Reading your propane gas gauge is not complicated. You’ll see bold black numbers encircling the gauge and a single pointer needle. The pointer will indicate a number that represents a percentage.
Due to the physical properties of propane, your tank is considered full at 80% (allowing for the expansion of propane vapor). A propane tank is in need of refilling at 20%. For your safety and protection, it is best to request a fill before the gauge goes below 20%.
Look at the gauge attached to the tank with numbers from 5 to 95. The numbers indicate the percentage of gas in the tank. If your tank has a gauge that ranges 0-300 that is pressure not percentage.
This chart shows how many gallons of propane you have in your tank at a given percentage.
There may be circumstances when your propane system completely shuts down due to the propane tank becoming empty. This is an out-of-gas event, and proper procedures must be conducted to assure that your propane system continues to operate properly.
When an out-of-gas event occurs:
Your propane service personnel must access your residence or building to determine if and how your propane system is operating. If there is verification that your propane system has been shut down, your propane service personnel must conduct a leak check on your system to put the propane system back in service. If an out-of-gas event occurs and no adult is home to provide access to the building, your propane system will be locked, and a tag will be placed on the tank shutoff valve.
We encourage you to participate in our scheduled delivery service, which enables our delivery personnel to provide timely deliveries of propane to your residence to aid in avoiding an out-ofgas event.
At FS, our propane programs are designed to make certain you are supplied with propane, your propane system is safe, and your family’s comfort is maintained.
To help assure that your propane system is safe, the propane industry has developed a leak check test to verify that your propane piping does not leak. This test is done when our service technicians initially install your system and/or when your system has undergone an out-of-gas event.
To properly conduct this test, our company service technician must access your home or building for two reasons. First, appliance shut-off valves must be accessed inside your home or building to perform the test properly. Second, our personnel or another qualified technician must relight the pilot lights on your appliances after your system has been properly tested and verified to be gas tight. Never attempt to light the pilot lights yourself when an out-of-gas event has occurred. Only trained technicians are allowed to perform this function.
From time to time, our service technicians may ask your permission to conduct a leak check even when your system appears to be operating properly. This is to ensure that your propane system has not incurred an undetected gas leak that may expose you and your family to a hazardous situation. For your safety and security, we ask that you allow our professional technicians to conduct this procedure.
The regulators installed on your propane lines are an important part of your propane system. They reduce the high pressure of the propane in your storage tank to a very low, safe level as the propane is piped to your furnace or appliance. They are also designed to protect your appliances from overpressure, which could cause damage. The regulators work continuously whenever your gas-burning appliances are operating.
Inside the regulators are working parts, including flexible rubber diaphragms that eventually wear out. Our propane technicians have been trained to check your regulators and know when they should be replaced. They visually inspect and/or test your system from time to time and sometimes recommend that the regulators should be replaced, even though they may appear to be functioning properly at the time of inspection. For your safety and the safety of others, we strongly encourage you to accept your technician’s advice and authorize regulator replacements when recommended.